Partner ACS

Partner ACS is a member Avaya’s popular PARTNER family of small business communications systems. The Partner ACS system control module incorporates connections for three central office lines and eight phones in a single unit. It can be used as a stand-alone system providing up to 3 lines and 8 extensions, or combined with other Partner modules for increased capacity. Expansion modules are available to add increments of two central office lines, four central office lines, or two lines and six phones.

Messaging Solutions

Partner ACS delivers over 100 standard options for auto attendant, call answering and call routing including: Directory services - flexible, multi-level auto attendant prompts with submenus - priority, private and return-receipt messaging functions - up to six personal greetings in three languages - administration from any phone, anywhere-update the system (e.g., change the main greeting) even when you are not in the office - capacity of up to 6 ports and 200 mailboxes. PARTNER ACS offers Direct Extension Dialing (DXD) allowing outside callers to dial an extension directly after hearing a short message. This not only enhances customer service but it also takes pressure off a busy receptionist. Your customers can get to the right person immediately.

Partner ACS also offers optional Automatic system Answer (ASA) , making it possible for you to be available 24 hours a day, seven days a week. ASA can provide information, can place calls in queue, and can generally make your small business appear more sophisticated.

Partner Voice Messaging (PVM)

For business with less sophisticated requirements. An integrated voice messaging system delivered on a PCMCIA card. A cost effective solution that delivers a wide range of features, PVM includes: Two configurations: 4-mailbox or 12-mailbox size with two ports – Call Answer can set Record Mode or Answer-only Mode – Built-in auto attendant – New/old message categories – Log-in after message retrieval, eliminating the need for a second call – Multiple system log-in on a single call – Personal greeting.

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