Benefits and Features of a Hosted VOIP Service

Benefits

• No complex equipment to set up or maintain
• No equipment leasing fees to pay each month
• Add more users instantly with just a phone call
• Reduced costs compared to traditional phone systems
• Quick setup
• Use your phone anywhere

Features

• Call Flip
  • Transfer calls to a cell phone to take a conversation on-the-go
     
• Caller ID
  
  
• Caller ID Block
  
  
• Call Logs
  • View reports of all incoming and outgoing calls in the system
  • Export call logs to Excel
  • Search by specific criteria and date
     
• Custom Number Tagging
  • Add a unique tag to easily identify origin of incoming calls to each phone number
     
• Call Park
  
  
• Call Transfer
  • Attended Transfer
  • Blind Transfer
     
• Call Waiting
  
  
• Dashboard
  • Real-time status of coworkers
  • Extension to extension click-to-call functionality
  • Company-wide directory Outlook Integration
     
• Directory Assistance (411)
  
  
• Do Not Disturb
  
  
• Emergency Assistance (911)
  
  
• Local Number Portability
  
  
• Multiple Devices on One Extension
  
  
• Music on Hold
  • Upload your own music files
  • Upload advertising or messaging for callers to hear while they are on hold
     
• Never Miss A Call
  • Cell phone integration - allows employees to forward calls to cell phones and use PBX functions from their cell phone
  • Call Forwarding
  • Follow Me
  • Simultaneous Ringing
     
• Online Backup and Storage
  • 2GB of free automatic backup and storage space
  • Additional storage space available
     
• Online Customer Portal
  • Administer all account settings online through easy to use interface
  • Set Permissions/Multiple Roles that allow limited access for end users
  • End Users can manage their own extension settings with individual logins
     
• Set Caller ID
  • Select any number on your account to appear as your caller ID
     
• Softphones
  
  
• Unified Inbox
  • Keep all messages in a single unified inbox - access and manage all messages from your existing inbox
  • All Message Types - Supports voice, fax, and email messages
     
• Virtual Receptionist
  • Day and Night Mode - Schedule different greetings according to time of day and day of week
  • Dial-by-name Directory - Callers can dial a last name or first name to get the extension they need
  • Virtual Departments